Customer Care

Welcome to the THREESIX9INE Customer Care area
This section provides answers to the most frequently asked questions on terms of sale and our services.


THREESIX9INE ships internationally. All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. THREESIX9INE will not be held responsible for a delay in shipment caused by weather conditions, international custom issues or any other circumstances beyond the control of THREESIX9INE. All shipments are accompanied with a packing list. Worth of goods will be publicly available on the package's insert for tax reasons on all orders. Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.



For any questions or information on sales, wholesale availability, and becoming a THREESIX9INE official retailer please contact


For any questions or information on THREESIX9INE products, studio pulls and celebrity requests please contact  

For any problems with an existing order, the website, or general inquires please contact us at: